Shipping policy

Shipping Policy

Order Processing

All orders are processed within 1–3 business days. Once your order has been processed and shipped, you will receive a confirmation email with tracking information.

Please note that orders are not shipped or delivered on weekends or public holidays.

Shipping Times

United States

Estimated delivery time: 6–13 business days

International Shipping

Estimated delivery times may vary depending on your location and local customs processing.

Shipping Costs

We currently offer Free Shipping on all orders.

Tracking Your Order

Once your order has been shipped, you will receive a tracking number via email. Please allow a few days for tracking updates to appear.

Delays

While we aim to deliver all orders within the estimated timeframe, shipping delays may occasionally occur due to:

High order volumes
Carrier delays
Customs processing
Weather or unforeseen circumstances

We appreciate your patience and understanding.

Incorrect Address Information

Please ensure your shipping address is entered correctly at checkout. Costiva is not responsible for orders shipped to incorrectly provided addresses.

Lost or Damaged Packages

If your order arrives damaged or appears lost in transit, please contact us at:

costiva.store@outlook.com

We’ll work with the shipping carrier to help resolve the issue as quickly as possible.

Contact Us

If you have any questions regarding shipping, feel free to contact our support team at: